Manager d'équipe (H/F)
Numéro de poste vacant: 6012718702052026
Catégorie: Client Service
Date de publication: June 29, 2026
Catégorie: Client Service
Date de publication: June 29, 2026
Lieu de travail:: Tunis, Tunis, TN
ADP is hiring a Manager, Implementation Delivery for NAS Workforce Suite
- Are you ready to growâ¯your careerâ¯and lead a team at anâ¯established, respected, globalâ¯company?â¯
- Are you empathic to client needs, the people you lead, and internal partners to drive success?
- Are you looking for an inclusive environment with a culture of collaboration and belonging?
If so, this may beâ¯anâ¯opportunityâ¯for you. Read on and decide for yourself.â¯
â¯
In this role, you will lead a team of approximately 10-12 to deliver quality HCM and WFSuite implementations that exceed client expectations. In addition, you will have matrix responsibility for project teams on client implementation projects in delivering the WFSuite solution. The Manager, Implementation Delivery is responsible for managing the client relationship and the Project team’s ability to deliver client requirements within project deadlines and budget. Reporting directly to the Implementation Portfolio Director, this role is a key part of the Implementation organization and will be required to build relationships with internal partners to drive and support best practice, continuous improvement and standard work across the team. You and your team carry the weight of ADP’s service reputation and client satisfaction in your hands.â¯â¯â¯
â¯â¯â¯
Every day, you’ll leverage your project management and leadership expertise to assist in establishing the direction ofâ¯your team’sâ¯daily activities,â¯coaching and developing your team members,â¯creating an overall productive and enjoyable working environment for your team, andâ¯managing and resolving client escalations.â¯â¯â¯
â¯â¯â¯
To thrive in this role, you must be comfortable working in a fast paced, deadline-driven environment.â¯You have a way with clientsâ¯and the people that you leadâ¯that builds rapport, establishes trust, and shines with professionalism. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.â¯â¯â¯
Ready to #MakeYourMark?â¯â¯Apply now!â¯
To learn more about Client Services at ADP,â¯watch here:â¯https://adp.careers/Client_Services_Videosâ¯
Here’s what you can expect on a typical day:
- Be a Leader.â¯You will provide overall direction, prioritize critical issues, and support your team to ensure that work is completed accurately and with quality according to scheduled deadlines, priorities, and overall goals. You will serve as a resource for your team, based on a solid working knowledge of the team’s responsibilities and each associate’s development plan. You’ll also participate in task forces, strategic initiatives, stretch assignments, and collaboration opportunities with other ADP business units.
- Mentor and Train. You will motivate associates while providing continuous feedback on performance and coaching. You will help develop your team members’ careers and coordinate any additional training as needed with leadership support.â¯
- Represent ADP.â¯You will represent ADP and be responsible for a portfolio of client engagements and the implementation execution leveraging our standard, client-centric approach with high quality results. You’ll work as a business partner with the Global Product Team, Client Success, Client Services and Sales to resolve issues and achieve project goals. Plus, you will conduct regular project reviews to inspect standard work adherence, client satisfaction and overall project health. You also partner with Sales team in pre-sales efforts to provide input on implementation methodology and project timelines.
- Flex and Adapt.â¯You thrive in a structured environmentâ¯where youâ¯set priorities, organizeâ¯your day, multi-task, changeâ¯direction, and provideâ¯prompt follow-up.â¯You’re a problem solver who can find an answer, or a solution,â¯for time-sensitive issues and meet deadlines.â¯Youâ¯take theâ¯initiative to seek answers, solutions, and positive outcomes for both the client and ADP.â¯
WHAT YOU’LL DO:â¯Responsibilitiesâ¯
Business Management:
- Delivers against a defined set of performance standards that contribute to the results of the Delivery Team and NAS.
- These performance standards include but are not limited to Starts Revenue, Setup revenue, and NPS Scores.
- Executes on continuous improvement initiatives across the Delivery Team. Acts as a change leader.
- Optimizes resources and staffing in team for efficiency and maximum productivity and utilization.
- Collaborates with other Delivery Managers to support consistency, resource sharing and optimization to achieve performance results and metrics.
Client Management:
- Responsible for a portfolio of client engagements and aligns team on implementation execution leveraging the NAS standard client-centric approach with high quality results.
- Manage client expectations and monitors client deliverables.
- Works as a business partner with Client Engagement Leader to resolve issues and achieve project goal.
- Works with Client Engagement Leader and Service Leaders to validate Client Business Issues have been addressed in the implementation and the client has successfully transitioned to ongoing service.
- Serves as a First and Second Tier of escalation contact for Clients.
- Conducts regular project reviews with HCM PMs and Implementation Consultants to inspect standard work adherence, client satisfaction and overall project health.
Associate Management:
- Expected to build strong relationship with peer teams as collaboration and cross teamwork efforts are key to the organization’s overall success.
- Manage all HR related activities for the team (staffing, development, mentoring, training)
- Works with peers and Work Force Planning Office to assign resources to projects in accordance with requirements of those projects for certain skills and capabilities as well as the development requirements of the team on Domain Expertise.
- Leads implementation teams to ensure implementations are accomplished on-time and with high degree of quality across the portfolio.
- Manages and coaches team; understands how to motivate to inspire results.
TO SUCCEED IN THIS ROLE:â¯Required Qualificationsâ¯
- At least three years of experience in Workforce Management Implementations, HCM, Consulting, Payroll, or HR
- At least one year of project, team lead or people leadership experience
- Ability to travel up to 15%
- Bachelor’s degree
BONUS POINTS FOR THESE:â¯Preferred Qualificationsâ¯
- Proficiency and in-depth knowledge ADP Workforce Management products
- Full professional proficiency in Spanish or French, written and verbal
- Experience leading teams, especially those in a virtual / hybrid environment
- Ability to set high standards of performance for self and others for delivering results (takes bold action to strengthen the business results)
YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:â¯
- Be yourselfâ¯in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.â¯
- Belongâ¯by joining one of our business resource groups to connect globally with networks and allies who share common interests and experiences.â¯
- Grow your careerâ¯in an agile, fast-paced environment with plenty of opportunities to progress.â¯
- Continuously learnâ¯through ongoing training, development, and mentorship opportunities.â¯
- Be your healthiest.â¯Best-in-class benefits start on Day 1 because healthy associates are happy ones.â¯
- Focus on your mental health and well-being.â¯We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.â¯
- Join a company committed to giving backâ¯andâ¯generating a lasting, positive impactâ¯upon the communities in which we work and live.â¯â¯
Poste handi-accessible
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lire la suite
Pourquoi rejoindre ADP
EMPLOIS LES PLUS RÉCENTS
Un aperçu d’ADP
Au fond, n’est-ce pas cela la vie ? Trouver une activité que l’on aime faire et que l’on peut faire dans un lieu qui nous plaît ? ADP peut vous donner cette opportunité.
Voici ce que notre personnel dit…
“J’apprécie d’arriver au travail et de ne pas simplement me dire : « je vais répondre à des appels ». En réalité, j’informe le client, et je fais en sorte que cela se passe le mieux possible pour lui. Lorsque vous passez du temps à leur expliquer les choses, les clients sont toujours reconnaissants. J’ai créé beaucoup de liens comme ça.”
Nina
Client Support Consultant
