ADP Lyric Client Service Consultant
Número de sol.: 6012894506182026
Categoría: Client Service
Fecha de publicación: June 30, 2026
Categoría: Client Service
Fecha de publicación: June 30, 2026
Ubicación del puesto de trabajo: Bucharest, Buchares, RO
KEY DUTIES/TASKS:
- Undergo Product training, maintain up-to-date knowledge and evolve alongside the HR Solutions
- Communicate with the internal stakeholders managing the other integration components (Celergo/GV Service teams, Payroll Partners) / customer contacts to understand in-depth technical aspects of the customer requirements
- Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
- Function as a liaison between the client and the integration components by coordinating the steps towards understanding and resolving any issue raised
- Develop and maintain excellent relationships based on trust and credibility with all our customers and internal stakeholders
- Help in continuously improving the support service to maintain a high level of customer satisfaction.
- Work with implementation and product development teams around the globe to identify and report defects and enhancement needs
- Analysis activities to define specifications for building effective systems, capable to meet user requirements
- Builds strong relationships with key client contacts providing ongoing consultative insight on methods which will enable clients to streamline processes and maximize usage of available system functionality
- Adjust set up of the product when requested
- Assists in developing customized client content, processes, documentation, and communications
- Maintain and contribute to the Knowledge Management tool content
- Maintains open lines of communication with internal business partners to insure tight coordination on issues requiring cross-functional support and collaboration
- Work closely with the team and support in training and assessing new recruits
- Adhere to ADP standards, policies and methodologies in all areas of business
What you can expect on a typical day:
- Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.
- Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of «Integrity is Everything.»
- Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products’ value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.
REQUIREMENTS:
- Graduates / Postgraduates studies are an added advantage
- Excellent communication in oral, written and listening skills
- Advanced level of English; German/French/Spanish language is a big plus
- Proven experience in supporting international customers or working with system integrations
- Experience working with HR Information Systems / CRM Systems will be an advantage
- Ability to work in a challenging and demanding environment, alongside other energetic professionals
- Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints
- Excellent logical and problem solving skills
#hybrid
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
Lee mas
Por qué ADP
Nuevos empleos:
Así es como luce ADP
¿No es esto de lo que se trata la vida? ¿Encontraste algo significativo que te encanta hacer en un lugar en el que disfrutas? ADP puede darle esa oportunidad.
Esto es lo que nuestra gente anda diciendo…
«At ADP we are lucky to have collaborative and supportive colleagues. I have an outstanding supervisor that has a good understanding of work and life balance, expressed via flexible work time and the opportunity of working from home. We also have the possibility of enhancing our own area of expertise via trainings with external instruction provided by ADP.»
Florentina
Payroll Implementation Specialist
Say hello and stay connected.
Another
brilliant day.
Compliments
of you.
Challenges & rewards
We’re reimagining what it means to work, and doing so in profound ways. At ADP, we are always creating with people in mind. Starting with our own.
#ReimagineWork
We welcome big-thinking people who can amplify wisdom, accelerate progress, and embrace change. People who expect more out life. Like a company you can be proud of, and a home life that is in balance with your needs.
We believe in who you are, what you know and where you hope to go with your career. Our strengths-based leadership approach will value what you do best and let you shine.
Sales, Client Service, Implementation, Technology and more. All as equally amazing.
From France to Fiji and all points in between. Great places to live and #ReimagineWork with ADP.
ADP is proud to be named to the FORTUNE Magazine “World’s Most Admired Companies®” list for 14 consecutive years. Every day we strive to create a better way to work for the 39 million people we impact around the world. All while fostering a one-of-a-kind culture for our 58,000 associates, so everyone can #WorkHappy.
Filtered by industry.
From FORTUNE ©2020 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE World’s Most Admired Companies are registered trademarks of FORTUNE Media IP Limited and are used under license. FORTUNE and FORTUNE Media IP Limited are not affiliated with, and do not endorse the products or services of, ADP, LLC.
This is what ADP looks like.
Isn’t this what life is all about? Finding something meaningful that you love doing in a place you enjoy doing it? ADP can give you that opportunity.
Watch our associates talk about what it’s like to work at ADP.
