Project Coordinator & System Champion

In this role, you will act as Project Coordinator & System Champion to ADP IBERIA

Project Coordinator & System Champion will be responsible for the management, creation, maintenance, and enhancement of company systems including Siebel, C360, Shield, and other critical platforms as Salesforce. This role will ensure the effective adoption and utilization of these systems while leading development initiatives to meet organizational needs. Additionally, the Project Coordinator & System Champion will oversee various projects, ensuring they are delivered on time and within scope, like client contact reduction, attachment reduction, GENAI, Knowledge Management.

This role has visibility with executive management and requires mature project management skills as well as strong change management skills.

Integrity, resilience, positivity, and a proactivity attitude are must-haves in this job. In return, you’ll be rewarded with opportunities to advance your career in a fun and friendly and highly respected tech company.

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO: Responsibilities

Implementation and maintenance of the corporate tools at a country level.

Oversee the lifecycle management of Siebel, C360, Shield, and other related systems.

Ensure systems are effectively integrated and aligned with business processes.

Monitor system performance and implement improvements as needed.

Manage system upgrades, releases, and maintenance schedules.

Offer ongoing support and troubleshooting for systems users.

Identify and define system requirements in collaboration with stakeholders.

Develop and implement new systems and enhancements to existing systems.

Coordinate with ESI Digital Operations and Transformation Services and development teams to ensure timely delivery of system changes.

System Adoption and Support.

Promote and facilitate the adoption of new and existing systems across the company.

Provide training and support to users to maximize system utilization.

Develop and maintain user documentation and training materials.

Lead and manage multiple projects, ensuring alignment with business goals.

Develop detailed project plans, including scope, timelines, and resource allocation.

Monitor project progress and adjust plans as necessary to meet objectives.

Communicate project status, risks, and issues to stakeholders and senior management.

Build and analyze KPI and metrics.

Collaboration and Communication.

Collaborate with cross-functional teams to ensure cohesive system integration.

Serve as the primary point of contact for system-related inquiries and issues.

Foster a culture of continuous improvement and innovation within the team.

Generate regular report on system performance, project status and key metrics for senior management.

Actively identify process improvement and automation opportunities within the region utilising proven process improvement techniques and Business Process Management Systems.

Work collaboratively with operational leadership and represented workgroups to develop and implement sustainable solutions.

TO SUCCEED IN THIS ROLE: Requirements

• High level of collaboration is required with corporate functions such as GPT, Legal, Finance and ESI Digital Operations and Transformation Services

• Must maintain effective relationships with Southern Europe Service and Implementation leaders and managers.

• Extensive experience in executing on improvements initiatives, tools and systems.

• Experience with PowerBi or other analytical tools for data visualization and reporting.

• Proven track record in execution of initiatives with an excellent decision-making skill set

• Must be able to influence multi-directional and non-linear relationships.

• Excellent planning and organizational skills with strong inter-personal communication skills.

• In depth knowledge project management tools and practices.

• Excellent time management, presentation and organizational skills

• Flexible, analytical and with able to adapt style to different working environments, situations and cultures.

• Goal-oriented and specialized in high standards of costumer’s satisfaction and achievement of corporate aggressive objectives.

• Fluent in Spanish.

• High English proficiency.

• Italian – Nice to have.

BONUS POINTS FOR THESE: Preferred Qualifications

• Bachelor’s Degree in Engineering management, Economics, IT.

• Proven experience in system management and project management.

• Strong knowledge of CRM, C360, Shield, Data analytics (Power Bi) or similar systems.

• Excellent organizational, analytical, and problem-solving skills.

• Exceptional communication and interpersonal skills.

• Ability to manage multiple priorities and projects simultaneously.

• Project Management Professional (PMP) certification is a plus.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:

· Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.

· Belong by joining one of ten Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.

· Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.

· Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.

· Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.

· Balance work and life. Resources and flexibility to more easily integrate your work and your life.

· Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.

· Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

· Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.