Partner Manager

Număr rec: 6012614611242025
Categorie: Relationship Management
Data afișării: December 15, 2025

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Locație(ii) de muncă: Barcelona, Cataluña, ES

The Partner Manager (PM) is the primary owner of the relationship with the Partners (In-Country Partners) across multiple countries within a specified geography. The role for the Partner Manager provides dedicated operational support of all matters pertaining to the delivery of Partner services. They are the single point of contact for operational performance and execution, and responsible for timely and effective resolution of day to day service related case management issues.

This role is a critical aspect of the global supply chain management with Partners. The team member will be the primary support for both, internal team members as well as the local partners. The PM Specialist is an integral aspect of Celergo/ADP’s ability to provide efficient, accurate, and cost-effective global payroll solutions.

Key Responsibilities

Build relationships fostering effective and efficient cooperation in support of service delivery.
Act as single point of contact with the designated senior contacts of the defined set of Partners
Ensure that Partner complies with their contractual operational responsibilities within agreed timelines
Manage the operational day to day relationship for a defined set of Partners. Assist and manage Partner escalation requests.
Response to and resolve issues/tickets from internal team members
To monitor and measure the Partner performance through the execution of regular Service reviews with Partners
Business allocation of new clients to set of designated partners
Supporting other functions as the key contact person for a designated set of partners
Other duties includes
Support in the preparation and execution of yearly Regional Workshops
To act as back-up and support for other team members when necessary
Provide operational support to designated Executive Relations Managers as and when required
Escalate immediately any actual or potential non compliance

Education & Experience

2-3 years of knowledge of Payroll and HR domain preferred
Bachelor’s degree
Proficient in MS Office Suite, particularly with Excel spreadsheets containing high volumes of data.

Skills

Strong written and oral communication skills with cross-cultural sensitivity
Strong analytical skills, critical thinking and attention to detail
Exceptional time management skills and ability to work under pressure in deadline driven environment
Experience in working across multiple cultures
Language skills and/or International experience preferred
Ability to work flexible hours as required.

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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