Subject Matter Expert
Número de req.: 6011831310302024
Categoria: Client Service
Data de publicação: November 7, 2024
Categoria: Client Service
Data de publicação: November 7, 2024
Local de trabalho: Prague, Hlavni Mesto Praha, CZ
Subject Matter Expert
As a member of ADP’s GlobalViewSM Europe Client Service team, the Subject Matter Expert is responsible for ensuring payroll services are provided according to GlobalView SLAs, quality standards, meeting legal country requirements, and high client satisfaction.
Responsibilities
- Create and develop DTPs for country payroll production in line with GlobalView methodology
- Understand and continuously apply GlobalView service methodology in consistency with defined guidelines & processes
- Provide as needed on going training and coaching for the shared service center teams
- Legislative updates – Compile legislation changes, Ensure analysis and possible impact on business processes, Provide input to team lead for legislative bulletin for clients
- Ensure new clients are on boarded and stabilized
- Monitoring of existing clients
Requirements
- 3 + years of experience in payroll production
- SAP CRM or knowledge and practice of other Client Relationship Management tools
- Perfect understanding and practice of payroll processing procedures
- Fluency in English and German is an advantage (oral and written)
- Strong client service orientation
- Good analytical skills
- Ability to train and coach
- Ability to work in a team environment
- Excellent verbal and written communication skills
We Offer
- Professional training within the field of SAP Consultancy
- Competitive salary and an annual bonus
- Friendly international environment
- 5 weeks of vacation per a year
- Pension plan
- Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
- Meal tickets, Free beverages
- Engagement activities
- At ADP, you will have the potential to continually progress, within one global organization.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.
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