HCM Client Service Consultant, Bilingual

ADP is hiring a Next Gen HCM Client Service Consultant, Bilingual

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, we are seeking a service consultant to support our clients and work on a collaborative, dynamic team. Read on and decide for yourself.

In this role, you will serve as ADP’s front-line for solving complex challenges, while working with clients that have 1,000+ employees and utilize multiple ADP services.  You will connect with your clients using a consultative approach and your expertise, adding value while building trust and providing timely resolutions to their requests.  Your support of your clients may include various levels of training, navigation, troubleshooting and recommendations of alternative solutions. In addition, you will provide prompt responses to service inquires, support for application users, and technical guidance. You carry the weight of ADP’s service reputation and client satisfaction in your hands.

The nature of what you do every day will not change — your #1 goal is to support your clients. However, every day will be different because the inquiries you receive will vary, as well as the solutions you provide to each unique client. Your time will be spent on technical activities, contributing to projects and utilizing analysis to solve problems.  You will leverage your partnerships by interacting and collaborating with key stakeholders.  You will have the opportunity to master the world of human capital management!  Whether your emphasis is on Payroll or HR will be dependent on the functional area you join.

To thrive in this role, you must possess subject matter knowledge to solve problems for clients in a timely manner. You will offer a new perspective on existing solutions. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. As a result, you provide a high-quality experience, and your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. 

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos 

We have recently been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

Ready to #MakeYourMark?  Apply now! 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

WHAT YOU’LL DO: Responsibilities 

What you can expect on a typical day: 

Research, Troubleshoot, and Resolve. You will research, troubleshoot, and resolve ADP/client application issues in the areas of system setup, product functionality, product enhancements, and general client inquiries. You will analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures. You will take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP. 

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of “Integrity is Everything.”  

Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products’ value. You will turn client input into recommendations for ADP leadership on best practices and solutions training. 

TO SUCCEED IN THIS ROLE: Required Qualifications 

• Prior client service or systems integration experience, preferably in a technology-based environment
• Knowledge of payroll principles, taxes and wage and hour laws
• Problem-solving techniques and the ability to learn new technologies
• People skills, including the ability to empathize with client challenges
• Full professional bilingualism (English/French), both written and verbal

Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP’s headquarters and international sites.

A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include: 

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications 

• Experience in AutoPay/Mainframe
• High-level payroll knowledge including payroll skills for processing client payrolls
• Experience in HR, Benefits, and/or Time
• Completion of FPC (Fundamental Payroll Certification)

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN: 

• Be yourselfin a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. 
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest.Best-in-class benefits start on Day 1 because healthy associates are happy ones. 
• Focus on your mental health and well-being.We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. 
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. 
• Get paid to pay it forward.Company-paid time off for volunteering for causes you care about. 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.