Strategic Client Relationship Manager

Numéro de poste vacant: 6011647408012024
Catégorie: Relationship Management
Date de publication: August 14, 2024

COMMUNIQUER AVEC NOUS MAINTENANT ET APPLIQUER PLUS TARD

Lieu de travail: Capelle Aan Den Ijssel, Zuid-Holland, NL

ADP is hiring a Strategic Client Relationship Manager

• Are you ready to drive our client relations to a higher level?
• Do you enjoy creating an environment in which clients will flourish?
• Can you handle the responsibility of driving and ensuring client growth and client satisfaction objectives?
• Will you be the Voice of the Customer ?
• Will you help other teams, such as Service, Implementation and Sales, with solving client challenges and provide creative solutions?

Then this may be the role for you! Ready to make your mark?

As a Strategic Client Relationship Manager, you will serve as an advocate of ADP’s Global and local HCM and Payroll Solutions and Services capabilities. The role supports ADP’s larger and most complex clients.

Key areas of focus include the development of strong, productive relationships with executive level client contacts. Also alignment with ADP senior management and collaborative efforts with ADP Sales, Service and Implementation teams and any other functional team as required are a big part of your role to increase client engagement and win new business within the portfolio.

The position requires a strong combination of account management / negotiation / relationship building skills and business acumen. Success in this role can be defined by year over year increases in metrics related to: portfolio revenue and share of wallet per client, contract renewal, client retention rates and customer satisfaction indexes (NPS, references).

In this role:
• You are responsible for the overall health of the client relationships and positioning of ADP as the provider of choice for our clients.
• You will drive the highest level of client partnership and alignment.
• You will facilitate resolution of serious issues that cannot be resolved directly by Service & Operations teams and have been escalated.
• You match client demands with ADP’s product strategy.
• You will act as the Voice of the client.
• You are responsible for revenue growth, retention, satisfaction and contract health of your client group.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

WHAT YOU’LL DO:

Client focus
• Responsible for client retention, client advocacy, revenue/profitability growth (additional business) and satisfaction.
• Key ADP contact for the Client’s decision makers and Senior executives responsible for the ADP relationship (regionally).
• Cultivate a trusted-advisor relationship with clients in an effort to educate and influence a propensity to partner with ADP.
• Monitor and oversee client performance under the terms of the contract, including service delivery
• Understand client’s business & HR strategy and articulate a compelling ADP value proposition that positions ADP as a strategic partner (Account strategy, product road map, value proposition).
• Engage clients through ADP events & initiatives (sales events, conferences, user Group Meetings, Product pilots,..).
• Develop client engagement as an ADP promotor (NPS, testimonials, client case, spotlights,..).
• Develop and drive proactive client management strategies by leveraging data, analytics and client experience information focused on achievement of client desired outcomes.
• Act as primary point for client escalation through resolution/tracking.

Leadership Focus
• Establish and drive client governance model across the board (BUs/countries/geographies).
• Proactively initiate and support all activities required to ensure client retention and improve the client experience.
• Are the resource for ultimate escalation from both ADP’s & client teams.
• Focus on balancing client business objectives and ADP value proposition.
• Ensure appropriate utilization and consistent execution of reporting, tools, communications, processes, client retention.

Outside-In perspective
• Act as Voice of the Client within ADP, advocating for client desired outcomes.
• Understand market trends, ADP’s position, and strategic directions.
• Know the competition and the likely impact of their actions on ADP clients.
• Provide ADP internal partner (marketing, sales, product, management) with client insights to help improve ADP’s offer & positioning.

Business development focus
• Own, oversee, and support an effective and mutually beneficial contract renewal process.
• Challenge the status quo to surface new business opportunities and support ADP’s Team effort until signature.
• Identify opportunities to enhance the organization to meet needs of the client, the business, and shareholders.

Collaboration
• Collaborate within a matrixed management structure, with operational, service and product management partners to drive issues to closure, oversee completion of projects and influence the product roadmap to enhance the overall client experience.
• Have the ability to engage and influence internal and external executive levels and partners.
• Persuade, convince, influence, impress others in order to gain acceptance of ideas, products or service, to support an agenda, or to follow a desired course of action.
• Participate in and/or lead internal project related to client retention/satisfaction.

Communication
• Demonstrate highly effective verbal and written communication skills; deliver highly professional presentations and communications throughout the client and ADP organizations.
• Demonstrate excellent role model qualities.
• Show the ability to clearly articulate strategy. Strong written and verbal communication, with a very strong « think like client »/client centric perspective.
• Facilitate client participation in ADP events as appropriate i.e., ADP Connect & Share, Client Focus groups, Beta Product opportunities, testimonials, etc.

TO SUCCEED IN THIS ROLE: Requirements
• Minimum (commercial) experience of four years with existing clients and managing client relationships;
• Perfect communication skills in a client facing context.
• Excellent Dutch and English language skills both verbally and in writing.
• Affinity with processes and software in the field of Payroll and Human Capital Management (HCM).
• Experience utilizing CRM, Salesforce and any relevant tool to gain data analytics.
• Excellent interpersonal skills; able to manage (indirectly) diverse resources within a matrix environment toward the achievement of the common objective.
• A highly motivated self-starting, autonomous individual who can work independently and set their own priorities.
• Excellent time management, presentation and organizational skills.
• Experience establishing and executing on new business development and growth initiatives.
• Ability to work in a multinational environment with diverse cultures.

BONUS POINTS FOR THESE:
• 1+ yr. Proven experience in project management and/or project coordination
• A completed university or college education in the field of commerce, business administration, economics, HR or similar.

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN:
· Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
· Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
· Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
· Continuously learn through ongoing training, development, and mentorship opportunities.
· Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
· Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
· Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
· Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for? Apply today!

#LI-RV6

#LI-Hybrid

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

POSTULER

Pourquoi choisir ADP

1 2 3

Nous sommes un leader mondial de la technologie des ressources humaines, offrant les dernières avancées en matière d’IA et d’apprentissage automatique en matière de paie, de fiscalité, de ressources humaines, d’avantages sociaux et bien plus encore. Nous croyons que nos employés font toute la différence en cultivant une culture inclusive et terre-à-terre qui accueille les idées, encourage l’innovation et valorise l’appartenance.

En savoir plus sur la diversité, l’équité et l’inclusion chez ADP sur notre chaîne YouTube.

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

N’est-ce pas ce qui compte, dans la vie? Trouver quelque chose qui est important pour vous et que vous aimez faire dans un endroit où vous vous sentez bien? ADP vous donne cette possibilité.

Pour visionner une vidéo dans une autre langue, démarrez la lecture et cliquez sur l’icône en forme de rouage afin de sélectionner une langue dans le menu.

ADP Sales – Why Come, Why Stay

[TEXT] ADP Voice of Sales: Why Come, Why Stay

[MUSIC PLAYING]

[JULIANNA, CENTRIC, DISTRICT MANAGER] My job first out of college was a sales job. I was definitely not given the right tools for success.

[ROMARR, ASSOCIATE SALES MANAGER] First job out of college, I did some consulting with my fraternity. Loved it. It was great. The pay wasn't exactly the greatest. And I wanted to come back to my hometown. ADP was just kind of a way to get back here, make a little bit more money. It was not supposed to be a be-all, end-all situation.

[CAT, VICE PRESIDENT, ADP] I actually worked for a competitor. So I had been in the industry for about five years before coming to ADP. And I had an acquaintance that worked for ADP. And she had gotten promoted, and reached out to me and said, I need you to come work for me. And I kind of laughed it off because I had been doing well working for my competitor.

[CHRISTOPHER, SALE EXECUTIVE, ADP] Graduated high school at 18. Immediately joined the Air Force, where I spent four years. I joined the Air National Guard, did another six years there. And then subsequently became a police officer. My career kind of got cut short there, so I took some time off. I went to school full-time in my 30s. And then ultimately took a job with ADP.

[LAUREN, SALES EXECUTIVE, ADP] I'd worked in the start-up space for a while. So I had some sales experience, but never with an established company.

[JULIANNA] I was just looking on LinkedIn, and I saw the opening for ADP Outside Sales. And I was like, you know what? I'm just going to do it. And I am so, so thankful that I took that plunge.

[ROMARR] I just fell in love with the atmosphere. Coming from an athletic background, the sales environment and the culture that's built at ADP, it motivates you to always want to win. There is always an opportunity for you to be coached to be better. That's what's kept me, now going into my sixth year.

[CAT] I love payroll. I love HCM. And for me, to work for the best of the best, work for the culture that is ADP, it was literally a no-brainer.

[CHRISTOPHER] When I initially got hired by ADP, I had wanted to get into sales previously. And to find an entry-level position in sales that was going to give you all the tools that you needed with really competitive compensation, ADP was it. I didn't know much about ADP at the time, but I found out quickly, within my first few weeks, that the culture was magnificent. The people were just unbelievable. The training program was second-to-none. They really set you up for success from day one.

[LAUREN] Sometimes I'm asked, why have you stayed at ADP so long? I firmly believe that the grass is greener where you water it. And I think that ADP has provided me a safe space to be able to cultivate my career, be able to grow, be able to push myself and challenge myself. And for anyone that's looking to start their sales career, I would absolutely recommend working at ADP.

[MUSIC PLAYING]

[TEXT] Ready to #MakeYourMark in ADP Sales? Visit adp.com/careers

[LOGO] ADP, Always Designing for People.

DÉCOUVRIR D’AUTRES VIDÉOS ADP

Prêts à réinventer
le travail
#ReimagineWork?

TROUVER MON PROCHAIN EMPLOI

Diversité, équité, inclusion et égalité des chances en matière d'emploi chez ADP :ADP affirme que l'inégalité est préjudiciable à nos associés, à nos clients et aux communautés que nous servons. Notre objectif est d'impacter un changement durable à travers nos actions. Ensemble, nous nous unissons pour l'égalité et l'équité. ADP s'engage à l'égalité des chances en matière d'emploi indépendamment de toute caractéristique protégée, y compris: race, couleur, informations génétiques, croyance, origine nationale, religion, sexe, orientation affective ou sexuelle, identité ou expression de genre, statut d'étranger légal, ascendance, âge, état matrimonial , ou le statut d'ancien combattant protégé et ne discriminera personne sur la base d'un handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.

Strategic Client Relationship Manager

TRANSMETTRE L’OFFRE D’EMPLOI

Pourquoi choisir ADP

EMPLOIS LES PLUS RÉCENTS:

Voici à quoi ressemble la vie chez ADP

Voici ce que notre personnel dit.

ADP Service and Implementation Team Insights

ADP – Human Resource Career: Jay

Implementation Career: James

ADP Sales – Why Come, Why Stay

ADP Presents: The Art of Better.

ADP - Corporate Careers: Scott

Say hello and stay connected.

Prêts à réinventer le travail #ReimagineWork?

Prêts à réinventer
le travail
#ReimagineWork?