Snr. Global Integration Advisor

Número de sol.: 6012281705222025
Categoría: Client Service
Fecha de publicación: June 26, 2025

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Ubicación del puesto de trabajo: Prague – River Garden, Prague, CZ

Global Integration Service Architect

ADP (Automatic Data Processing) is the largest BPO provider for payroll and HR services.

The company was founded in the USA in 1949, and in Europe has been present for over thirty years.

ADP’s Global Integration Center (GIC) delivers connectivity solutions to large, multinational clients and provides design, implementation and comprehensive consulting and client service for HCM to payroll integration solutions.

YOUR ROLE

As Global Integration Architect you provide ongoing support to our global clients who have implemented integration between their HR system of record and one of our payroll platforms (like GlobalView or Celergo). In this capacity you manage one important part of the client relationship: anything related to integration services, global functionality of the connectivity solution, integration tools and processes.

This role is right for you if you enjoy building relationships with clients by using your technical experience and providing high quality support.

Client facing responsibilities:

Ensure new integration clients are on-boarded and stabilized according to our standards
Participate in the transition process from implementation to ongoing service support
Participate in defining cross functional service scope, responsibilities and delivery list with clients
Provide high quality support and service to your clients and consult them on best practices for design and mapping of the integration with their HR system of record
Manage issues, provide analysis and facilitate solution finding within defined SLA’s; handle escalations with appropriate complaint handling procedures and ensure issues and risks are managed effectively
Work with clients and internal teams on Change Requests and coordinate regional / local service teams for system maintenance and testing
Partner with Project Manager for projects which impact clients to include, but not limited to messaging and testing
Provide super user training on integration

Internal collaboration:

In GIC, we handle multiple products and HR integrations. Our success is fueled by our ability to effectively communicate and collaborate with many different internal teams.

Co-ordinate internal communication across all Integration Service teams for your clients between EMEA, AMER & APAC regions
Support integration consultants on reviewing, analyzing and designing complex issues / solutions and Change Requests
Work with Service Relationship Managers and Strategic Client Partners to provide input to their business review meetings and any integration related question or issue
Work with product development teams, ex. on (regression) testing new features
Coordinate technical activities for integration during the implementation & service of: payroll / time keeping / benefits / client portal
Work with IT teams on correct set-up of clients’ SFTP file transfer, Single Sign-on, authentication and GDPR

Lead training sessions and share knowledge within the team

Contribute to the internal process improvement initiatives

Technical tasks:

Provide post-implementation system configurations and testing
Deliver a design and mapping for global integration tickets
Regression testing of new features
Review and validate technical documentation
Analyze and resolve integration related technical issues

WHAT WE OFFER

Integration in a team of experienced professionals where you can bring your experience to the table and learn new things
Structured onboarding and training curriculum and buddy system to give you a smooth start
Flexible working hours and hybrid work schedule (office/home)
A stable business environment in a people-centered company who is also the market leader in business process outsourcing for HR and payroll services

WHAT YOU BRING

Knowledge of HCM systems like SAP / SuccessFactors / Oracle / Workday or similar is a plus
Knowledge of system integration components (API’s, SFTP, middleware, databases, backend, frontend applications) is a plus
Preferably, you have professional training or experience technical field, data science or HR / payroll
Experience in a client service / support role – at least 6 years
Fluency in English (oral and written)
Experience with Client Relationship Management tools (ex. Siebel)
Familiar with MS Office suite, SharePoint, Webex
Strong client service orientation, initiative, perseverance, and enthusiasm for client success
Enjoy being part of a team and building relationships
Good analytical and problem-solving skills
Demonstrated ability to train and coach

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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Somos un líder mundial en tecnología de recursos humanos, que ofrece lo último en inteligencia artificial y nómina mejorada de aprendizaje automático, impuestos, recursos humanos, beneficios y mucho más. Creemos que nuestra gente marca la diferencia en el cultivo de una cultura inclusiva y realista que acoge las ideas, fomenta la innovación y valora la pertenencia.

Obtenga más información sobre diversidad, equidad e inclusión en ADP en nuestro canal de YouTube.

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